Frequently Asked Questions
Please choose the needed topic:
Can I change my credit card information after placing my order?
Please fill in the Contact Us form and highlight "I want to change the credit card I used on the last order" in the menu and then fill in all the rest. Our representative will call you and request the new credit card data and make the necessary change to your account information.
Can I use a new credit card for a new order without contacting you?
Yes, but it will require you to create a new account. If you decide to do this you will not receive any credit for previous purchases that may impact your National Account status.
When my order will arrive?
Until your order has shipped we are unable to give you an expected time of delivery. Please read our Shipping policy. When your item has been shipped we send you the name of the shipping company and a tracking number, with which you may go to the shipper's web site and track the shipping progress.
How may I change the shipping address after I placed the order?
Please use Contact Us form and highlight "I want to change the shipping address on my last order" in the pull down menu. If the items have not shipped we will make the requested arrangements and send you an email confirmation. If your order have been shipped you will be notified and you will need to redirect your order to another shipping address.
Do you fulfill international orders?
We will ship only to addresses in the Continental United States.
Is it possible to change a confirmed order?
Please fill in Contact Us form and highlight "I want to add or delete products from my last order" in the pull down menu then fill in the rest of the form. If you have been notified that the order has been shipped we will not be able to make any change. If you want to order additional items you should place another order. If you want to reduce the size of your order you may return the items, please see Returns Policy.
What should I do if I received only the part of my order?
Please Contact Us and highlight "I did not receive my entire order" in the pull down menu and fill in the rest of the form. We will contact the responsible shipping company and the distribution center in an attempt to find the missing items. We will notify you by email within 1 business day with the search outcome. If the items were lost in shipment we will refund the cost of the items to you. If you paid additional shipping charges they will be refunded on a pro rata basis. You may re-order as soon as you want.
I have troubles with the website?
Fill in Contact Us form and highlight "I am having a problem with the Web site" in the pull down menu, fill in the rest of the form and describe the issue in the space provided. We will respond to your inquiry within 2 hors hours.
What does OEM mean?
OEM stands for products manufactured by the Original Equipment Manufacturer such as Brother, Lexmark, Apple, Canon, Compaq, Epson, Hewlett Packard and many others that produce inkjet printers and their printer cartridges. OEM means that it is the product sold by the manufacturer of the equipment. OEM product purchase is a good choice, however both OEM and non-OEM products are guaranteed to your satisfaction.
What is a Compatible Product?
A compatible cartridge is a cartridge that is not produced by the Original Equipment Manufacturer (OEM). These cartridges are designed to meet or in best case even exceed the standards set by the OEM in terms of performance.
Do We Guarantee Compatible Products?
Our Compatible products are covered by 30-Days money back program. We will send you a replacement or money back if your product doesn't perform its functions to your satisfaction.
What is Our Product Substitution Policy?
Occasionally severe back-orders or other conditions could cause a major delay in the delivery of your order. At such times, BestTonerBuys.com reserves the right to use different brands of product as long as they are equal in price, performance and quality to expedite the shipment of your order. Should you receive such product and find it unsatisfactory, you may return the product for an exchange or refund.
What is the difference between a U.S. and European OEM cartridges?
No difference, both are manufactured by the original OEM and backed by the same 100% guarantee.
You are 100% secure